Purchase and delivery information – small items
We aim to dispatch small items within 2 working days of receiving the order and payment in full. Items classed as ‘Small’ will be indicated on the website. However, if we are unexpectedly out of stock at the time of ordering the item we will contact you to discuss refunding you or offering a replacement item. If you need the item by a specific date please contact us by email or by phone so that we can do our best to make sure the item reaches you in time. All payments must be received and authorised before shipment.
Purchase & delivery information – large items
At the time of ordering large items, you will be required to pay 50% of the value. We will contact you within 2 workings days of the order to discuss delivery or collection options and to take the balance of the payment in full before your item is dispatched.
We will refund or exchange unworn items returned in the same condition as they were sent provided we are given notice within 7 working days of delivery, and the item is returned to us within 21 days of delivery. Such notice should be given in writing by email or letter. The price of delivery however is not refunded. The item/s must first be sent back in their original, unworn condition and then we can organise the exchange. For hygiene reasons, we are not able to accept returns on earrings unless they are faulty.
We will refund or exchange any faulty item within 28 days of delivery, including postage costs.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email firstname.lastname@example.org quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. It must be sent back to us at our contact address at your own cost and risk. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
All products to be returned must be carefully re-packaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).
Bermondsey167 Ltd. 167,Bermondsey Street – London – SE1 3UF.
Company Registration address: 32, Byron Hill Road – Harrow – Middlesex- HA2 0HY
Company Registration number: 06157305
Vat number: 911743343
Call us on: +44 20 7407 3137
Email us at: email@example.com
Feedback and complaints
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly.
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information.
Our trusted gateway provider, Paypal, requires users to fill in information, like their name and email address, and unique identifiers. We use the email address from this entry to send the user information about our company. The customer’s contact information is also used to contact the visitor when necessary if they have subscribed to the mailing list. Users may easily opt-out of receiving future mailings by choosing to un-subscribe. We will never pass on your information to any third party.